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Worcester Accredited Installer

Customer Care

At The Gas Man we are very aware of how important good customer service and customer care is and we strive for excellence, which is why we offer a number of customer focused services.

Customer Reminder Service

In order to maintain the award winning benefits of the Worcester Bosch guarantee, you must have your appliances serviced yearly.  This means that if you forgot to have your appliance serviced and something goes wrong it might not be covered by the guarantee.

We know that remembering your boiler service date (as important as it is) isn’t at the top of your to do list, so we contact The Gas Man customers when their service is due.  This means that you can carry on with the more pressing things knowing that we will contact you when your gas appliances are due to be serviced, protecting your award-winning guarantee.  This is usually done by letter or postcard and if we don’t hear from you before your service date we will give you a telephone call just to make sure you didn’t forget to call us to arrange a date and time for your service which is convenient to you.

Public Liability Insurance

Our Public Liability Insurance is held with Direct Line Insurance and further details can be provided on request.

Disclosure Scotland

Disclosure Scotland is an executive agency of the Scottish Government, providing criminal records disclosure services for employers and voluntary sector organisations.  All our engineers have Basic Disclosure, this is a document listing the person’s unspent convictions under the terms of the Rehabilitation of Offenders Act 1974.  Please contact us if you would like more information on our Disclosure records.

"Laurie and his team fitted a new combi boiler for us. Very tidy, reliable and fast. We also got one of the plumbers to fit our new mixer shower. We were offered 2 years interest free on total price and a 10 year guarantee. Laurie explains everything about the job so well and we will definitely use them from now on for servicing the gas appliances and any other issues we may have. A+++."
- Mrs K Walters, 21/07/2016 - 11 Sep 2016
 
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APR: 9.9%